1. How do I sign up?
You can sign up for Leap by following these steps:
Open the Leap app and tap the “Sign Up” button.
Enter the activation code you were emailed from your doctor’s office.
Confirm your date of birth.
Provide your email address, phone number, and set your password.
Review and acknowledge the terms and conditions.
2. What do I do if my date of birth does not match the records?
You will receive the following message in this situation.
This means the date you entered doesn’t match what your doctor has on file. Make sure you’ve entered your date of birth correctly. If the issue continues, contact your doctor’s office to confirm your details, as they may need to update their records.
3. What information do I need to sign up?
You will need the following information to sign up for Leap:
The activation code you were emailed by your doctor’s office.
Your date of birth.
A verification code sent to your phone.
Your phone number
Your email address
4. Can I use my old patient portal credentials to sign up?
No. You cannot use your old patient portal credentials to sign up for Leap.
When you sign in to the old patient portal, you’ll be prompted to download the Leap app:
To download the app, you can either scan the QR code or enter your phone number to receive a download link via text. Do not share the QR code or download link, as they are specific to your account and may expose sensitive information.
5. How do I sign up with an invitation from my healthcare provider?
You can sign up for Leap by following these steps:
Open the Leap app and tap the “Sign Up” button.
Enter the activation code you were emailed from your provider’s office.
Confirm your date of birth.
Provide your email address, phone number, and set your password.
Review and acknowledge the terms and conditions.
6. What should I do if I don’t receive an activation code?
Contact your provider’s office and ask them if they are registered with Leap. If they are, ask them to email you an activation code.
Please note that you can only sign up for Leap if your provider is registered.
7. What happens if the invitation code has expired?
If you use an old or expired invitation code, you will receive a notification indicating the code has expired. To proceed with the registration. You will need to contact your medical provider request them to generate a new invitation code. This process ensures only valid invitation codes are used for secure access, preventing unauthorized or delayed sign-ups.
8. What should I do if I forget my password?
You can easily reset your password by following these steps:
Navigate to the login page and press “Forgot Password”.
Enter the email associated with your Leap account.
Enter the OTP sent to your phone and email.
Enter and confirm your new password.
9. Is there a difference between the app and web versions?
Leap is available on both mobile and web, with a consistent experience across platforms. With leap mobile application, you can also receive push notifications and setup medication reminders.
10. Can I use the same account for both the app and web versions?
Yes, you can use the same account to access Leap on both the web and mobile app.